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Vancity.com mymoney3/28/2023 And we really appreciate that our community values and investments have given you a reason to be patient while we worked on your concerns. The bottom line is we’ve made mistakes with your account and that’s not okay. I know your Branch Manager dealt directly with you regarding the original service issue. But our policy is to respond behind-the-scenes, for example by asking the Branch Manager to follow up. We’re big fans of Technorati and when Vancity pops up on someone’s blog, that blog post makes its way through to our internal communications team. That said… we do want you (and other BC bloggers) to know that YES we are watching and listening. And that’s meant it’s taken us longer than it should have to figure out how to respond to comments like yours. Please bear with us we’re still trying to figure out how to interact with our members in the blogging world. It’s the tension between the transparency and authenticity that lie at the heart of blogging, and the critical need to offer the level of privacy protection that members expect and deserve. On the other hand we’re really limited in how much we can respond to any specific experience in a public space like a blog, because government regulations and our own policies impose very strict limits on what we can say about anybody’s financial relationship with Vancity.Īll for good reason, but it makes blogging about an issue like this one (which in some ways we’d love to do!) very tough. On the one hand it’s really helpful to hear directly from our customers about their service challenges (and about their positive experiences - thanks for the testimonial, Derek!). I realize that they are still only in the suburbs and do not yet have branches right in Vancouver, but I’m assuming that you will be doing everything online not only for the next six months, but also once you move to your property.īlogging is a real challenge for us folks over here in Banking World. I go in tomorrow, as a matter of fact, to sign the papers to change my mortgage over to a Red Frog mortgage, which will help me to pay it off in less than half the normal time. My wife was impressed enough with them that we did not even have to discuss which of our two institutions would become our primary after we got married, she just informed me that we needed to close her accounts. I have an excellent relationship with them, and while I conduct almost all my business online, it is in no way impersonal as the staff and management all quickly reply to any inquiries I have through email. I’ve got nothing but good things to say about them, they have even been great when disaster struck my family and I basically tanked my finances and credit rating in order to devote my time to taking care of my family. They ended up following me over a couple of years later. I’ve been dealing with Envision Financial Credit Union since I was 10 years old and moved myself over to it’s predecessor First Heritage because at that young age I was sick of the bank with which my parents dealt (BMO). UPDATE #2: Another post about my Vancity angst over at Bankwatch. UPDATE: Over on the nicely-designed Open Source Credit Union, Trey has written a post about my customer experience. On a related matter, why aren’t these community-minded people monitoring the Web? This is my third post dissing their organization, and nobody from Vancity has responded, publicly or privately. Instead, I’ll leave that onerous task for our return. If I wasn’t leaving the country in four weeks, I’d put the immediate boot to Vancity. If we performed like this at Capulet, all of our clients would fire us. That’s three errors in six months, in our first year with a new bank. I don’t care how frickin’ green or community-oriented this credit union is. I have emails from my account manager admitting they made errors in issuing incorrect cheques and cashing cheques from the wrong account. I’m not manufacturing imaginary missteps. Since then, Vancity has made two more mistakes on basic activities within our account. I already described the serious error they made last August, as well as their confusing mail piece (a trivial complaint, but reflective of their customer service). The Royal Bank had given us incompetent, impersonal service, so it was a pleasure to take our money elsewhere (they likewise continue to treat us poorly for our personal accounts). It was because of that good reputation, both as a bank and a community member, that we switched our business accounts from the Royal Bank to Vancity last year. ChangeEverything is cool, as is their new climate change mortgage, and they have a ton of admirable local initiatives. You know, Vancity does a lot of great things.
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